Thank you for choosing Contacts and Specs. We take pride in our abilities to provide unparalleled customer service both in our store and through our website. We are a luxury optical retailer who specializes in the finest eye wear presentation and expert customer support. We have provided you with the tools to make your frame selection easy to find with a website that is easy to navigate. Any questions you might have, please contact us by email and one of our staff members will respond usually within the same business day, but no longer than 48 hours. Every item sold on our website or in our Chicago store is at manufacturer suggested retail prices. So why buy from us instead of your local optician? Any purchase outside of Illinois has no sales tax to pay and all domestic ground shipping is free.
We have consulted with people all over the world to make sure they found the ideal eye wear choice for their needs. We encourage you to ask questions to make your purchase smooth sailing. Email us anytime.
If you have a question regarding prescription lenses, please contact us by email or phone. All prescription orders are conducted as individual consultations and will be charged manually once we help you choose what type of lenses are best for your frame selection. If you choose to have your lenses done by a local optician, please be cautious in where you go. Proper edging techniques differ from collection to collection. Edging techniques and expertise come from working with the finest machines and years of experience with luxury eyewear, which we have.
From all of us at Contacts and Specs… Thank you.
Please read the following FAQ's Some questions you may have might be answered right below. Thank you for visiting ContactsandSpecs.com. We are confident that our selection will astound you. Happy shopping!
Frequently Asked Questions
1. What if I order a frame and it doesn’t work out for me?
100% Customer satisfaction is our goal. In the event that your unworn, regular priced product purchased from our website does not meet your expectations, email us for a return authorization number with-in 30 days of your purchase for a full refund to the credit card used for the original purchase or a one time frame exchange.
For prescription lens purchases we will offer a 50% refund on the lens price. If you chose to exchange a frame, new lenses will need to be cut and edged so a 50% credit will be applied to the cost of a new set of lenses. We guarantee 100% accuracy on all prescription lenses. Shipping costs will not be refunded. Shipping charges for returns or exchanges are the customers responsibility including any customs or duties fees applied for international shipments. All discounted products are final sale.
To Return an Item:
You may return your product for a refund or exchange provided:
• The item is been unworn
• All items including the frame/ sunglass, case, cloth and spray are returned
• The item is free of any damage caused by the customer
• The item is returned in its original packaging
• It is returned within 30 days from the delivery date
Repackage the item as securely as possible with the return authorization number clearly written on the outside of the package, and then ship the package to:
Contacts and Specs
3123 N. Broadway St, Suite A
Chicago, IL. 60657
Insure the package for the full purchase price. We can not be responsible for any loss or damage that occurs during shipping. Your account will be credited within 3-5 business days after receipt of the package.